Official Cancellation Terms

Cancellation & Refund Policy

Review our clear timelines, cancellation deductions, and refund procedures for all domestic and international tours booked with Make My Packages.

Last updated: November 15, 2025

Standard Cancellation Fee Schedule

Charges are calculated on total tour price based on written notice received prior to departure date.

Notice Period Prior to Departure	Deduction / Charge
60+ days	Registration amount only
45-59 days	25% of tour cost
30-44 days	50% of tour cost
15-29 days	75% of tour cost
0-14 days	100% of tour cost
No Show	100% of tour cost

* Airline cancellation charges apply separately as per concerned carrier rules. Eligible refunds are disbursed within 10 working days in INR only.

1.General Terms

Applicable Refund as per cancellation policy will be paid within 10 working days from the date of cancellation in INR only.
No interest will be applicable on refund
Cancellation shall attract the cancellation charges on total tour price
For any additional services / deviation / up gradation or any similar changes (over & above Group tours of Make My Packages) booked by the guest, the additional cancellation in addition to above the cancellation table will be applicable.
Make My Packages do not have any responsibility towards additional expenses relating to any arrangement made by Guest themselves relating to tour.
Guest should communicate any correspondence towards cancellation on email info@makemypackages.com.

2.Tour Cancelled by Guest

If the guest decides to cancel the tour for any reason, he shall make a written application to the Make My Packages and/or email from registered email-id of guest on info@makemypackages.com.
The letter or email must contain details of tour code / form no, date of departure, Name and no. of guest's and the original receipts issued by Make My Packages.
Cancellation by email will be valid only if sent on abovementioned email address only.
Booking after cancellation will be treated as fresh booking for all purpose.
Cancellation can be due to any personal reason whatsoever, including but not limited to, the reason of inability to participate due to any illness, death, court order, tour cancelled by sharing partner, requiring to pay single occupancy and the like.
Air Ticket Cancellation charges plus deposit forfeit charges as are applicable under the rules of the concerned Airline are to be paid by guest/s immediately.

3.Tours Cancelled by Make My Packages

Make My Packages may cancel/reschedule the tour without assigning any reason and in such an event the guest/s can claim only the amount paid by him after deducting the taxes & VISA fees if paid by Make My Packages to Visa Processing center or Consulate.
When Make My Packages decides to cancel the tour, cancellation of tour shall be communicated at least 15 calendar days prior to the date of commencement of tour, unless force majeure situation, via any of the following modes (a) sms (b) telephone (c) email; provided by the guest/s in Tour Registration form.

4.Cancellation due to VISA Rejection

Tour will be treated as Deemed cancelled, unless intimated by guest in writing within 24 hours for applying VISA second time, if VISA is not granted or delayed by Consulate for any reason whatsoever.
The cancellation charges shall be Applicable from the date of intimation of cancelled VISA from guest to Make My Packages.
Guest may apply second time for VISA at his own risk and consequences. If VISA get rejected then new date of intimation will be considered as cancellation of tour date.
Sometimes the VISA processing takes longer time and in few cases VISA is not granted before tour departure or it is delayed. In such cases, Make My Packages as a facilitator shall not be responsible for any consequences and / or liable for any refund.
If VISA of some guests of the booking form is cancelled and other guests of same form cancels the tour then cancellation charges as per above table is applicable for all bookings.
Consulates depending on their rules & regulations sent VISA & passport directly to guest's residence or to Make My Packages. Guest requires to check correctness on VISA for personal & other details.
In many cases, consulate requires Air Ticket / Hotel Vouchers to process the VISA. On cancellation, actual Air Charges / VISA fees are payable in addition to above cancellation table.

5.Force Majeure Situations

Under force Majuere Situation, Make My Packages reserves the right to Cancel, partly cancel and/or reschedule the tour considering safety of the Guests.
No refund fully/partly applicable on cancellation under any circumstances due to Force Majeure.
Make My Packages will request suppliers for assisting in postponement of tour & guest can join the next possible date of same tour product. Guests are required to pay additional Cost, if applicable.
Guest can also opt for other tour product where cancellation will be applicable.

6.Rescheduling of Tour

Make My Packages reserves the right to reschedule the tour and / or change the itinerary due to uncontrollable factors such as change in airline schedules, suspension or discontinuation of services by suppliers, major event at the visiting destinations affecting route of transport etc.
Guest is required to pay additional cost due to delay in flight or cancellation of flight or missed the flight, missing the connecting flight during travel as the case may be.
Fine, penalties or any such payments arising due to not meeting with the requirements of any airport or government authorities including Passport or Visa documents, court orders are responsibilities of guests and to be paid by the guest.

7.Non-Payment of Tour Price

If full tour tariff is not paid as per terms & conditions, Make My Packages reserves the right to cancel the booking / registration with consequent forfeiture of deposit / advance amount/entire part payment made to Make My Packages.
The bookings shall be processed by Make My Packages only after the registration amount is paid in full.
Single guest opting for sharing the room with other guest to reduce cost from single occupancy to double occupancy will require to pay cost for single occupancy if for any reason, related guest cancels or alters the booking of the tour.

8.No Show

If guest fails to join the tour on Day 1 of the tour, it will be termed as No show - deemed cancellation & 100% cancellation will be applicable.
Make My Packages issues multiple air tickets for the tour under single PNR. As per airline rules, on missing any of the flights in Single PNR become No Show and no refund is available.
In above case, all the services will stand cancel unless guest notifies his willingness to join the tour later at his own cost & consequences within 24 hours from the date & time of departure.

9.Discontinuation from Tour

If Guest discontinues / terminates the tour for any personal reason, it is termed as deemed cancellation & no refund will be applicable.
Make My Packages assists guests for booking of services in case of discontinuation of tour due to medical reason, however guest or his relatives will require to pay cost of services in advance on tour to tour leader or at Make My Packages offices.

10.Transfer of Tour / Future Tour

A transfer from the originally booked tour to another tour is treated as cancellation of earlier tour and therefore a fresh booking of another tour has to be made.
The tour tariff and discounts available / given for the cancelled tour are not valid for fresh booking. Tour tariff and discounts prevailing on the date of fresh booking of another tour shall be applicable.

11.Refund Policy

Refunds if any, for variation / modification / amendments / alteration and / or cancellations etc. of any tour shall be paid directly to the guest by 'A/C payee' cheque or Bank Transfer, in Indian Rupees at the prevailing rate of exchange.
No refund shall be payable for any missed / unused services of the tour including the meals due to whatsoever reason.
No refund where full deposit is required to be paid in advance to the concerned authorities to enable Company to confirm the reservation.
No refund if services of the tour are modified, varied, amended, cancelled or not utilized.
No refund if the tour is indefinitely postponed / cancelled due to natural calamity, riots, political calamities or any other unforeseen calamities.
Refund is not applicable for International / domestic sectors and on certain conditions which include that such air tickets are non refundable and date change is not allowed.

Important Notices & Conditions

Right of Admission & Termination

Make My Packages reserves the rights to cancel or terminate bookings for medical, behavioral, or other reasons without assigning specific causes. Guest compliance with tour decorum is mandatory.

Complementary Items

Company reserves the right to change the policy related to complementary items without prior intimation. No claims shall be entertained for non-utilization of complimentary items.

Important Notice

All disputes pertaining to the tour and any claim arising there under shall be subject to the Court of competent jurisdiction at Mumbai only. For complaints or grievances, notify immediately in writing.

Need assistance with a cancellation or refund request?

Submit your booking reference and original receipt to our dedicated reservations desk.

info@makemypackages.com

Company details

Make My Packages Tours Pvt. Ltd.

Shop No. 11, Plot No. 17, Jimmy Tower, Sector 18, Kopar Khairane, Near Samudra Restaurant, Navi Mumbai - 400709

info@makemypackages.com

Disputes subject to exclusive jurisdiction of competent courts at Mumbai only.

Official Cancellation Terms

Cancellation & Refund Policy

Review our clear timelines, cancellation deductions, and refund procedures for all domestic and international tours booked with Make My Packages.

Last updated: November 15, 2025

Standard Cancellation Fee Schedule

Charges are calculated on total tour price based on written notice received prior to departure date.

Notice Period Prior to Departure	Deduction / Charge
60+ days	Registration amount only
45-59 days	25% of tour cost
30-44 days	50% of tour cost
15-29 days	75% of tour cost
0-14 days	100% of tour cost
No Show	100% of tour cost

* Airline cancellation charges apply separately as per concerned carrier rules. Eligible refunds are disbursed within 10 working days in INR only.

1.General Terms

Applicable Refund as per cancellation policy will be paid within 10 working days from the date of cancellation in INR only.
No interest will be applicable on refund
Cancellation shall attract the cancellation charges on total tour price
For any additional services / deviation / up gradation or any similar changes (over & above Group tours of Make My Packages) booked by the guest, the additional cancellation in addition to above the cancellation table will be applicable.
Make My Packages do not have any responsibility towards additional expenses relating to any arrangement made by Guest themselves relating to tour.
Guest should communicate any correspondence towards cancellation on email info@makemypackages.com.

2.Tour Cancelled by Guest

If the guest decides to cancel the tour for any reason, he shall make a written application to the Make My Packages and/or email from registered email-id of guest on info@makemypackages.com.
The letter or email must contain details of tour code / form no, date of departure, Name and no. of guest's and the original receipts issued by Make My Packages.
Cancellation by email will be valid only if sent on abovementioned email address only.
Booking after cancellation will be treated as fresh booking for all purpose.
Cancellation can be due to any personal reason whatsoever, including but not limited to, the reason of inability to participate due to any illness, death, court order, tour cancelled by sharing partner, requiring to pay single occupancy and the like.
Air Ticket Cancellation charges plus deposit forfeit charges as are applicable under the rules of the concerned Airline are to be paid by guest/s immediately.

3.Tours Cancelled by Make My Packages

Make My Packages may cancel/reschedule the tour without assigning any reason and in such an event the guest/s can claim only the amount paid by him after deducting the taxes & VISA fees if paid by Make My Packages to Visa Processing center or Consulate.
When Make My Packages decides to cancel the tour, cancellation of tour shall be communicated at least 15 calendar days prior to the date of commencement of tour, unless force majeure situation, via any of the following modes (a) sms (b) telephone (c) email; provided by the guest/s in Tour Registration form.

4.Cancellation due to VISA Rejection

Tour will be treated as Deemed cancelled, unless intimated by guest in writing within 24 hours for applying VISA second time, if VISA is not granted or delayed by Consulate for any reason whatsoever.
The cancellation charges shall be Applicable from the date of intimation of cancelled VISA from guest to Make My Packages.
Guest may apply second time for VISA at his own risk and consequences. If VISA get rejected then new date of intimation will be considered as cancellation of tour date.
Sometimes the VISA processing takes longer time and in few cases VISA is not granted before tour departure or it is delayed. In such cases, Make My Packages as a facilitator shall not be responsible for any consequences and / or liable for any refund.
If VISA of some guests of the booking form is cancelled and other guests of same form cancels the tour then cancellation charges as per above table is applicable for all bookings.
Consulates depending on their rules & regulations sent VISA & passport directly to guest's residence or to Make My Packages. Guest requires to check correctness on VISA for personal & other details.
In many cases, consulate requires Air Ticket / Hotel Vouchers to process the VISA. On cancellation, actual Air Charges / VISA fees are payable in addition to above cancellation table.

5.Force Majeure Situations

Under force Majuere Situation, Make My Packages reserves the right to Cancel, partly cancel and/or reschedule the tour considering safety of the Guests.
No refund fully/partly applicable on cancellation under any circumstances due to Force Majeure.
Make My Packages will request suppliers for assisting in postponement of tour & guest can join the next possible date of same tour product. Guests are required to pay additional Cost, if applicable.
Guest can also opt for other tour product where cancellation will be applicable.

6.Rescheduling of Tour

Make My Packages reserves the right to reschedule the tour and / or change the itinerary due to uncontrollable factors such as change in airline schedules, suspension or discontinuation of services by suppliers, major event at the visiting destinations affecting route of transport etc.
Guest is required to pay additional cost due to delay in flight or cancellation of flight or missed the flight, missing the connecting flight during travel as the case may be.
Fine, penalties or any such payments arising due to not meeting with the requirements of any airport or government authorities including Passport or Visa documents, court orders are responsibilities of guests and to be paid by the guest.

7.Non-Payment of Tour Price

If full tour tariff is not paid as per terms & conditions, Make My Packages reserves the right to cancel the booking / registration with consequent forfeiture of deposit / advance amount/entire part payment made to Make My Packages.
The bookings shall be processed by Make My Packages only after the registration amount is paid in full.
Single guest opting for sharing the room with other guest to reduce cost from single occupancy to double occupancy will require to pay cost for single occupancy if for any reason, related guest cancels or alters the booking of the tour.

8.No Show

If guest fails to join the tour on Day 1 of the tour, it will be termed as No show - deemed cancellation & 100% cancellation will be applicable.
Make My Packages issues multiple air tickets for the tour under single PNR. As per airline rules, on missing any of the flights in Single PNR become No Show and no refund is available.
In above case, all the services will stand cancel unless guest notifies his willingness to join the tour later at his own cost & consequences within 24 hours from the date & time of departure.

9.Discontinuation from Tour

If Guest discontinues / terminates the tour for any personal reason, it is termed as deemed cancellation & no refund will be applicable.
Make My Packages assists guests for booking of services in case of discontinuation of tour due to medical reason, however guest or his relatives will require to pay cost of services in advance on tour to tour leader or at Make My Packages offices.

10.Transfer of Tour / Future Tour

A transfer from the originally booked tour to another tour is treated as cancellation of earlier tour and therefore a fresh booking of another tour has to be made.
The tour tariff and discounts available / given for the cancelled tour are not valid for fresh booking. Tour tariff and discounts prevailing on the date of fresh booking of another tour shall be applicable.

11.Refund Policy

Refunds if any, for variation / modification / amendments / alteration and / or cancellations etc. of any tour shall be paid directly to the guest by 'A/C payee' cheque or Bank Transfer, in Indian Rupees at the prevailing rate of exchange.
No refund shall be payable for any missed / unused services of the tour including the meals due to whatsoever reason.
No refund where full deposit is required to be paid in advance to the concerned authorities to enable Company to confirm the reservation.
No refund if services of the tour are modified, varied, amended, cancelled or not utilized.
No refund if the tour is indefinitely postponed / cancelled due to natural calamity, riots, political calamities or any other unforeseen calamities.
Refund is not applicable for International / domestic sectors and on certain conditions which include that such air tickets are non refundable and date change is not allowed.

Important Notices & Conditions

Right of Admission & Termination

Make My Packages reserves the rights to cancel or terminate bookings for medical, behavioral, or other reasons without assigning specific causes. Guest compliance with tour decorum is mandatory.

Complementary Items

Company reserves the right to change the policy related to complementary items without prior intimation. No claims shall be entertained for non-utilization of complimentary items.

Important Notice

Need assistance with a cancellation or refund request?

Submit your booking reference and original receipt to our dedicated reservations desk.

info@makemypackages.com

Company details

Make My Packages Tours Pvt. Ltd.

Shop No. 11, Plot No. 17, Jimmy Tower, Sector 18, Kopar Khairane, Near Samudra Restaurant, Navi Mumbai - 400709

info@makemypackages.com

Disputes subject to exclusive jurisdiction of competent courts at Mumbai only.